General Policies

RollerGirl.ca has the best sizing guarantee, the longest warranty periods and the fairest return policy in the industry.
We stand behind everything that we sell.

For more information on Returns & Exchanges, please click here.

 

Inquiries

Please contact us with ANY questions or concerns. We will do our very best to help you however we can.

rollergirl@rollergirl.ca or 1-866-900-7655 (toll free)

We will respond no later than the end of the next business day, even during peak season and the holidays.

 

Product Selection and Testing

RollerGirl.ca does not offer every available model of roller skates and roller skate accessories on the market. Instead, we hand pick and carefully test products that we can stand behind. Our goal is to offer only those products that we feel offer the best quality and value.

Lisa Suggitt (Rollergirl) personally tests every product offered on RollerGirl.ca. Our skating products are tested in their natural environments: our roller derby products are tested on the derby track, our aggressive products are tested on ramps and bowls and our outdoor products are tested on Vancouver's streets and paths.

 

Pricing

Our pricing policy is fairly straightforward: We strive to offer you the best prices we can while maintaining a sound business.

We do not believe in loss leaders, making it appear that everything we sell is always on sale when it isn't, or price-matching guarantees.

We promise to run a fair and honest business, never to gouge or sell products that we don't think are worth every penny.

 

Product Warranties

Skates

We guarantee your skates (and all components) to be free of manufacturing defects for one year after you purchase them. RollerGirl extends the manufacturer warranty to one year, manufacturers typically only offer 3 months. Additionally, many of the skate plates we sell are guaranteed for life.
Outside of the warranty period, if you ever have any problems, please get in touch anyway – there may be something more we can do, or at least we'll be able to offer some advice and resources.

Protective gear

All of the protective gear we sell is guaranteed (by RollerGirl) against defects for 6 months after purchase. This is again a much better warranty than what is offered by the manufacturers.

Defects include things like stitching coming undone, failing Velcro, a cracked splint or cap. Beyond three months, it becomes more difficult to verify whether something was a manufacturing defect or the result of normal wear and tear. Please email us a digital image of the problem and we'll let you know what we can do!

Our policy is to repair defective gear whenever possible, and replace defective gear when a repair is not possible.

Moreover, we have a short-term, no-destruction guarantee. If you destroy your protective gear item beyond usability or fix-ability within one month of purchase, we will replace it for free. Of course, your protective gear must not have been altered or used for purposes that it was not intended for. You may be responsible for the shipping costs if you are far away. If you destroy your gear within three months (but after one month), we can offer you 10% off a replacement or an upgrade at our discretion.

 

Sales

Our policy is to hold only one sale each year. It is typically in early spring.