Shipping Information

Flat Rate Shipping in Canada

We offer $15 flat rate shipping to most Canadian addresses. The only exceptions are extremely rural areas where postal services come at a premium.

Depending on your location and the size of your order, there may be even cheaper shipping options available during checkout.

We generally ship our flat rate parcels via Canada Post Expedited. Faster services may be available during checkout.

US and International shipping available

We regularly ship to the US and abroad via Canada Post / USPS, charges are calculated at checkout. Other shipping methods can be arranged by request.

Shipping Charges

We reserve the right to reassess the shipping charges on any order. Typically this only occurs if the order is too heavy or voluminous to fit in a single box, or if the delivery address is too rural to qualify for flat rate shipping. We will contact you with the new charge for authorization.

Shipping Standards

Products showing as in stock on our website usually ship within 1-2 business days – we will contact you immediately if an item you ordered is out of stock. In order to ship certain items (i.e. skates), we may need to confirm sizing with you. If we are unable to reach you, this may cause a shipping delay.

We normally ship by Canada Post Expedited, or occasionally by an equivalent ground service. We ship all orders from our Vancouver warehouse, except in extraordinary circumstances.

You can preview your shipping options and expected delivery date by simply pressing the "Checkout" button if you are logged into your account. In other words, you do not need to pay before seeing what shipping options are available.

Custom skates typically take 8-16 weeks for delivery. Please contact us for a more precise estimate.

In-Store Shopping

If you're in Vancouver, BC, Canada, come visit the RollerGirl.ca Express skate shop, located inside the fabulous Rolla Skate Club in the Rollerland building of the PNE. Our Express skate shop offers a selection of skates, gear and accessories for you to try on and purchase, or you can order from our full selection of products online, or by phone, to be picked up at the RollerGirl.ca Express shop the day after (excluding closed days).

Backorders / Out of stock items

Backorders (out of stock items) do occasionally happen. You will hear from us right away if anything from your order is out of stock. We will let you know when the item is expected and whether there are any substitutions that we can recommend. You will also always have the following options for backorders:

• Cancel the backordered item from the order. We will refund you for the item, and ship the rest of the order immediately.
• Wait for the backordered item to come in stock, and have the order shipped then.
• Have all in-stock items on the order ship immediately, and have the backordered item ship when it is back in stock. The customer is responsible for the shipping costs for multiple/additional shipments. We only offer one flat rate shipping per order, additional shipments are at regular Canada Post rates.
  

Group Orders

Group orders are a great way to save on shipping, and we definitely encourage you to shop this way!

Here are a few things to keep in mind when placing a group order:

The more items on an order, the higher the chances of a delay (due to waiting for sizing confirmations or backorders). You will need to balance the benefit of cheaper shipping against the possibility of a delay on the order.

You may find it easiest to have each group member call in with his/her order rather than having one person coordinate the communication between us. We can also take the payment for each person this way, which may make things easier for you.

Flat rate shipping is $15 per large shipping box, if the combined order is too large it will take several boxes and incur additional shipping charges.