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RollerGirl.ca has the best sizing guarantee, the longest warranty periods and the fairest return policy in the industry.
We stand behind everything that we sell.

For more information on Returns & Exchanges, please click here.

 

Inquiries

Please contact us with any questions or concerns, we will do our very best to help however we can.

[email protected] or 1-866-900-7655 (toll free)

We will respond no later than the end of the next business day, even during peak season.


RollerGirl Tested, Satisfaction Guaranteed SEAL

Product Selection and Testing

RollerGirl.ca does not offer every available model of roller skates and roller skate accessories on the market. Instead, we hand pick and carefully test products that we can stand behind. Our goal is to offer only those products that we feel offer the best quality and value.

We test everything we sell on RollerGirl.ca - Our skating products are tested in their natural environments: our roller derby products are tested on track surfaces, our aggressive products are tested in ramps and bowls, and our outdoor products are tested on Vancouver's streets and paths.

In Testing

Please be advised that products that are marked as In Testing have not yet received the RollerGirl.ca seal of approval.

These are products that we have in stock for testing but we cannot vouch for their quality, value or durability.

Help us to test these products! Purchase any product marked as In Testing and provide us with your feedback. What you like, what you hate and if for any reason you are not satisfied with your purchase we will take care of you. We advise that international customers be cautious when purchasing In Testing products as they have not yet received our seal of approval, and it is considerably more difficult to address any concerns regarding them outside of Canada.

 

Pricing

Our pricing policy is fairly straightforward: We strive to offer you the best prices we can while maintaining a sound business.

We do not believe in loss leaders: making it appear that everything we sell is always on sale when it isn't.

We promise to run a fair and honest business, never to gouge or put our Tested seal on products that we don't think are worth every penny.

 

RollerGirl.ca offers price match guarantee

Price Match Guarantee

The terms of our price match guarantee are simple: Find the exact same item in stock in a Canadian store at a better regular price within 30 days of your purchase and we will refund you the difference plus 10% of the difference.

This does not apply to specials, promotions, clearance and rebates. The price to match must be the regular price for an item that is currently in stock in a registered business in Canada.

 

RollerGirl.ca extends the manufacturer warranty on boots and plates to 2 years, for free!

Product Warranties

We extend the manufacturer warranty on skates (boots and plates) to 2 years for free! - manufacturers typically provide 3 months to 1 year.

We extend the manufacturer warranty on protective gear to 6 months for free! - manufacturers typically provide 3 months.

And we extend the manufacturer warranty on everything else to 1 year for free!

Outside of the warranty period, if you ever have any problems, please get in touch anyway, there may be something more we can do, or at least we'll be able to offer some advice and resources.

Protective gear

All of the protective gear we sell is guaranteed (by RollerGirl) against defects for 6 months after purchase. This is again a much better warranty than what is offered by the manufacturers.

Defects include things like stitching coming undone, failing Velcro, a cracked splint or cap. Beyond three months, it becomes more difficult to verify whether something was a manufacturing defect or the result of normal wear and tear. Please email us a digital image of the problem and we'll let you know what we can do!

Our policy is to repair defective gear whenever possible, and replace defective gear when a repair is not possible.

Moreover, we have a short-term, no-destruction guarantee. If you destroy your protective gear item beyond usability or fix-ability within one month of purchase, we will replace it for free. Of course, your protective gear must not have been altered or used for purposes that it was not intended for. You may be responsible for the shipping costs if you are far away. If you destroy your gear within three months (but after one month), we can offer you 10% off a replacement or an upgrade at our discretion.

Apparel

All of the apparel we sell is guaranteed (by RollerGirl.ca) against defects for 6 months after purchase. If you are unhappy for any reason with the apparel that you purchased from us please contact us and we will take care of you!

Clearance

Clearance products are not eligible for warranty through RollerGirl.ca. If you experience warranty issues with any of these products we suggest that you contact the manufacturer directly as the product may still be covered under the manufacturer warranty. Clearance products may have aesthetic issues but should still be fully functional. If you have purchased a clearance product that arrived with a functional defect that was not stated on the product page, contact us immediately

 

Sales

Our policy is to hold only one sale each year. It is typically in early spring.

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