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COVID-19

Roller skating is a great way to get exercise, feel good, and have a little bit of normalcy in your life while maintaining your social distances. We are working hard to keep providing you with all you need to keep rolling, while ensuring your safety and the safety and well being of our staff.

Here is what we are doing:

  • We have closed our Vancouver BC retail store. Instead, we are offering no-contact store pickup.
  • We are working with a bare bones staff of three healthy people (Zoe, Nic and Lisa) who chose to keep working, and who have essentially been in isolation together. Even so, each staff is isolated in their own location or on their own floor whenever possible, or physicly distancing in our huge 3800sqft facility.
  • Shipping and receiving is done in a sanitized environment and the shippers wear gloves.
  • Stock reception and courier pick-up is done via a no-contact procedure.
  • The common surfaces of the facility (and door handles, phones, tools etc) are sanitized daily.

Please feel free to contact us if you have any questions or concerns.

Thank you for your continued support.

Team RollerGirl.ca

Introduction

RollerGirl.ca respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at RollerGirl.ca’s Web site.

Part I.  Information Collection

RollerGirl.ca only collects information on those who purchase products through the RollerGirl Store. This information includes customer name, shipping address, contact telephone number, email address and purchase history. This information is used only to maintain relationships with our customers and is never shared, sold or divulged to any third party. We do not keep records of our customer’s credit card information.

We may also collect information that our users divulge about other people, (such as referrals or gift purchases.)

RollerGirl.ca does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

All information is collected voluntarily. In order to purchase a product, one must fill out a registration form. To receive our products, correct shipping and contact information is mandatory. Other information we request is optional.

Part II.  Information Usage.

The information collected by RollerGirl.ca will be used primarily for processing orders. Users that provide information may be contacted at a later date for follow up, informational or advertising purposes.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on purchasing history. We will not supplement information collected at our Web site with data from other sources (such as credit history to authorize purchases).

We do not share our data with any third parties.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our Web site offers a forum. Please be advised that information posted on this forum becomes public knowledge.

Part III.  Access to Information

RollerGirl.ca maintains a database of all customer accounts.  Users may access and change their own personal information or contact us about inaccuracies they may find. To access your personal account, log on to our shopping cart system and click on my account. You may also send us an email at [email protected] requesting a copy of your account information. Users may delete their information from our database by contacting us at [email protected] and requesting that your personal account be deleted.

Part IV. Problem Resolution

If problems arise, users may contact RollerGirl.ca by email or by telephone

1-866-900-7655
[email protected]

Your satisfaction is extremely important to us. We will do everything in our power to resolve your issue quickly and appropriately.

Part V. Data Storage and Security

RollerGirl.ca protects user information with the following security measures: All sensitive information (contact information, credit card number, etc.) is collected through a 128-bit encrypted SSL connection provided by industry leader Thawte. Other personal information is stored in a password-protected database that is not made available to the public.


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