We offer $13 flat rate shipping (per box) to most Canadian addresses. The only exceptions are extremely rural areas where postal services come at a premium.
Depending on your location and the size of your order, there may be even cheaper shipping options available during checkout.
We generally ship our flat rate parcels via Canada Post Expedited. Faster services may be available during checkout.
We regularly ship to the US and abroad via Canada Post / USPS, charges are calculated at checkout. Other shipping methods can be arranged by request.
Our Vancouver retail warehouse is currenty closed to the public. Choose "Curbside Pickup" instead of a shipping method during checkout, and we'll email you pickup instructions as soon as your order is ready.
It usually takes 1-2 business days for your order to be ready for pickup but this time can vary depending on seasonal volumes. Please do not show up for pick up until you have been advised that your order is ready.
Once you've received the email letting you know that your order is ready for pickup, you can come by any time during our Curbside Pickup Hours to grab your order:
Curbside Pickup Hours: Tuesday to Friday, from noon to 4pm.
** Please note that you cannot purchase directly from the Curbside Pickup counter. Please place your order in advance online, by phone, or by email. **
We reserve the right to reassess the shipping charges on any order. Typically this only occurs if the order is too heavy or voluminous to fit in a single box, or if the delivery address is too rural to qualify for flat rate shipping. We will contact you with the new charge for authorization.
Products listed as "standard stock items" on our website usually ship same or next business day – we will contact you immediately if an item you ordered is out of stock. In order to ship certain items (i.e. skates), we may need to confirm sizing with you. If we are unable to reach you, this may cause a shipping delay.
We normally ship by Canada Post Expedited, or occasionally by an equivalent ground service. We ship all orders from our Vancouver shop, except in extraordinary circumstances.
You can preview your shipping options and expected delivery date by simply pressing the "Checkout" button if you are logged into your account. In other words, you do not need to pay before seeing what your shipping options are available.
Custom skates typically take 15-30 business days for delivery. Please contact us for a more precise estimate.
Backorders (out of stock items) do occasionally happen. You will hear from us right away if anything from your order is out of stock. We will let you know when the item is expected and whether there are any substitutions that we can recommend. You will also always have the following options for backorders:
Group orders are a great way to save on shipping, and we definitely encourage you to shop this way!
Here are a few things to keep in mind when placing a group order:
The more items on an order, the higher the chances of a delay (due to waiting for sizing confirmations or backorders). You will need to balance the benefit of cheaper shipping against the possibility of a delay on the order.
You may find it easiest to have each group member call in with his/her order rather than having one person coordinate the communication between us. We can also take the payment for each person this way, which may make things easier for you.
Flat rate shipping is $13 per box, if the combined order is too large it will take several boxes and incur additional shipping charges.